Don't get me wrong, this used to be THE place to work, and I had a blast during the rise of it all with an excellent culture, awesome colleagues, and a product that truly differentiated itself amongst the competition. Those were the good days. Now? No innovation, no new products that add value or even work, and full of distrust from clients due to multiple 50-100%+ renewals year after year with declining performance. They're moving away from large mass renewals, but the damage has been done.
Leadership has its own club as mentioned in later reviews. Promotions within? Sure, but they know who they want before the interview starts and it doesn't mean they're qualified. From there they will then continue to get promoted year after year. Very few managers coach up, and it's a lot of just telling you to hit the phones and sell because of the inexperience. VPs of your department walk past you in the hall without any acknowledgment making you feel unwelcome and uncomfortable while the COO walks the floor, says hi to everyone, knows more about you than your direct manager, and says thank you with sincerity.
In the end, I recommend not wasting your talents or let yourself wither away talking to car dealers that are already pissed before you walk in the door. Positive reviews for CarGurus are from those not talking to dealers, so it's better with roles that aren't customer-facing or sales driven.
To my colleagues and friends still there: The grass is greener, and morale is higher elsewhere without the dark cloud you feel day in and day out.
To HR reading this: Your surveys have shown all of the above as you've told us. The exodus of talent has given the same feedback in their exit interviews, and your response of "We're hearing similar messages" hasn't prompted a change in a "We move fast" fashion
