Pros
Ability to swap shifts, a lot of time off offered almost every day. Nice to feel like you're helping people with hearing disabilities. Sometimes interesting to listen to conversations of different people.
Cons
This was a decent enough job at first, especially when they finally let us work from home. But ever since the new CEO took over things went down hill fast and they began to make changes that clearly showed they had no consideration for their employees. Shortly before Christmas they sent an email out informing employees that our hours would be reduced and our flexibility of shifts would be temporarily suspended. And then towards the end of January, they unexpectedly laid off hundreds of employees from 3 different centers without giving us any warning whatsoever. They did it in a very weird and disrespectful way, over a 5 minute zoom call where they did not even say anything to all of the employees. And then they revoked our access to everything. And to make it even worse, they did not let us work our remaining week and a half we were already scheduled, so we did not even get to work the last hours already assigned to us. Which would have been really nice to have a decent last paycheck considering they we were being laid off with no advanced warning. Overall, the new CEO and upper management are not good, and they have no respect or care for their employees as people at all. And their communication with their employees is horrible. To completely shut down 3 centers with no heads up, and to do it in such a disrespectful way was pretty low. Also, the program used to caption calls is outdated and un-trainable to a certain point, which can become frustrating at times. They act like they make an updated version every so often but in reality its just as bad as it was before. They act like it's possible for you to caption a call with 100% verbatim, but in reality their program prevents you from doing that.