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Capital S.M.A.R.T Repairs

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Customer care and production - Customer Care Advisor Capital S.M.A.R.T Repairs Employee Review

3.0
Nov 26, 2021
Recommend
CEO approval
Business outlook

Pros

Good/fun people to work with depending on location, training good depending on the trainer

Cons

High staff turn-over for a reason, causing the hiring incapable/underskilled customer care staff, unhealthy working environment and abused by customers on a daily basis, unmanageable workload with no benefits or career progression, long hours starting at 7 or 8am

Explore other reviews about Capital S.M.A.R.T Repairs

5.0
Mar 18, 2025
Recommend
CEO approval
Business outlook

Pros

Ive worked in a number of different workplaces since Ive worked here and this place still stands out as one of the best places Ive worked for! Management and head office are super supportive of their staff. Very professional with how they go about things, great incentives, excellent 1 on 1 training for newcomers, great processes and systems.

Cons

Not to the fault of the company, but one colleague made my experience there very unpleasant hence my departure.

2.0
Aug 30, 2024
Recommend
CEO approval
Business outlook

Pros

Can keep to yourself and focus on your work

Cons

Never fast enough or good enough and pay increases are only $1 per hour per year even if you try hard

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