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      Capital Group

      Engaged employer

      Capital Group reviews

      It was the best of times, it was the worst of times - Client Service Representative Capital Group Employee Review

      3.0
      Jul 29, 2022
      Client service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, especially retirement and tuition reimbursement. Great co-workers overall. Made some lifelong friends over the years. Good opportunities for "extra-curricular" activities Salary is average to above average

      Cons

      Middle Management - do not listen, care or understand what associate's goals and/or talents are, just want them to conform rather than trying to help them find a better role. As a whole the company is slow to change and adapt to the times/narrow minded when it comes to innovations for the future. Unable to move from an operations role to an analyst role unless you have an Ivy League degree.

      Explore other reviews about Capital Group

      5.0
      Apr 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing place to work Compensation is great People are truly kind

      Cons

      Advancement is slow - not a great place to grow your career

      1.0
      Jun 20, 2026
      Core ops specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

      Cons

      It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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