American Funds - great place to work - Anonymous employee Capital Group Employee Review

4.0
Aug 13, 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great culture and benefits. In the VA office, strangers actually smile at you when passing in the hallway. Good place for recent college graduates. You cannot beat the retirement plan -- 15% contribution (no, not a match, just a straight contribution). 100% vested after 6 years. The bonuses are pretty good too. Yearly raises range from 1-6%, and 6% is obtainable if you go above your job.

Cons

Limited advancement in VA office. Managers do not jump into the lines and help out when times get busy. Often, managers do not even know how to do their suboridinates role. The company is very management heavy. Senior managers do not manage employees, just processes. It is difficult to get fired so sometimes you're stuck working with losers. The company is really controlled by the CA office and management is given very little leeway on anything. You will be consumed by "CG language" and if you want to advance you must drink the koolaid and learn the language. You can "claim you soul" back when you walk out the door each day.. just like you must do with every other corporation. No matter where you work there are going to be negatives, but comparitively CG is truly a great place to work.

Explore other reviews about Capital Group

5.0
Jul 8, 2026
Recommend
CEO approval
Business outlook

Pros

Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

Cons

I don't really have any complaints. I honestly really liked the company.

1.0
Jun 20, 2026
Recommend
CEO approval
Business outlook

Pros

The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

Cons

It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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