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      Capital Group

      Engaged employer

      Capital Group reviews

      Good place to work with good skills training. - Shareholder Account Representative Capital Group Employee Review

      4.0
      Jul 25, 2009
      Shareholder account representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Many opportunities to learn new skills. Learned about mutual funds, retirement planning, legals and documentations. They also have wonderful benefits that are pretty flexible with time off. They have a top notch training program and wonderful and comfortable working environment. Your life is not based on call metrics-I spent 30 minutes on the phone once chatting with an older lady. Very relaxed in that way ;)

      Cons

      Micromanagement, Micromanagement, micromanagement!!! When interviewing didn't think it was going to be a call center but it was. I was not pleased with that. The TM's really don't do much-they are hired from outside when Sr SAR should be up for advancement.

      Explore other reviews about Capital Group

      5.0
      Jul 8, 2026
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Paid really well. Great benefits. Valued employees. Had good work life balance for call center environment.

      Cons

      I don't really have any complaints. I honestly really liked the company.

      1.0
      Jun 20, 2026
      Core ops specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      The bonuses and CSRP of 15% as well as many benefits are unmatched. I enjoy many of my colleagues and have made life long friends.

      Cons

      It was a great place to work and many will continue to feel that way until they are affected like those of us in the Norfolk Virginia office. There is no loyalty from the company and people are replaced either by a “vision“ of technology that doesn’t yet even exist within the organization or by cheap labor “offshore“. I thought I would retire from here and now I find myself out of a job after over 20 years before the end of 2027.

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