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      Capital Blue Cross

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      Capital Blue Cross reviews

      Very Stressful/No win situation if you actually care - Member Service Representative Capital Blue Cross Employee Review

      2.0
      Jun 25, 2023
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Ability to work remotely. Good benefits. Pay is average for the amount of knowledge you need to actually help a member

      Cons

      Chronic mandatory overtime. Staffing levels are always short since the day I was hired. There is an extensive training period; however, it is at a high level and does not get into the details of the calls you receive from members, brokers, providers or group administrators. You can't win - either you miss adherence, quality, hold time, average talk time or ACW.

      Explore other reviews about Capital Blue Cross

      5.0
      Nov 24, 2025
      Learning and development specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Family-Life Balance Salary Remote- Hybrid Great leadership Transparency from leaders

      Cons

      Our team is operating with significantly fewer staff than our workload requires, and while we are committed to delivering high-quality work, the current pace and volume are not sustainable long term. To maintain the level of excellence expected of us—and to prevent burnout that could compromise both productivity and staff well-being—we need additional personnel support. Expanding our team will ensure continuity, improve capacity, and allow us to meet organizational goals without compromising the health and effectiveness of the people doing the work.

      1
      avatar
      Capital Blue Cross Response
      1mo
      Thank you for taking the time to share your feedback. We’re so glad to hear about your positive experience with work-life balance, leadership, and transparency, and we appreciate your recognition of the team environment. We also understand your concerns regarding workload and staffing levels, and we recognize how important adequate support is to maintaining a positive workplace. We value your perspective and will continue to use feedback like this to make Capital Blue Cross a better place to work for everyone.
      4.0
      Jun 23, 2026
      Medicare member services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent Training and Onboarding Benefits Flexibility

      Cons

      Pay could be more or an actual 40 hour week instead of 37.5

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