Room for improvement - Project Manager CapTech Employee Review

1.0
Aug 5, 2020
Recommend
CEO approval
Business outlook

Pros

Great happy hours, sexy office space.

Cons

The Space The space is SEXY - corporate high rise, big windows, beer on tap, fancy coffee machines, modern decor.. an absolute wow factor for interviews, happy hours, socializing, and even hosting external events to showcase how trendy and cool the office is, but not built for functionality for those coming to the office to work. With far too few seats, you can often find people sitting in chairs in the lobby and at lunch tables trying to take calls in overly packed common spaces. Who wants to lead a client call next to someone eating a tuna sandwich and 2 college hires talking about their weekend pool parties? Even for the group of practitioners lucky enough to land a desk (new hires are pretty low in the pecking order so don’t expect to have a seat anytime soon), the “open concept” makes it impossible to focus, much less take a client call. If CapTechers are encouraged to be present (in non-COVID times), at least make sure there is somewhere reasonable to accommodate proper working conditions. With not having a desk or opting to work from home, it is easy to fall through the cracks come review time when leadership doesn’t recognize you. Salary/Benefits The salary is very competitive for those starting their careers, but once you are in the door the upward trajectory for career growth and salary increase hardly keeps up with inflation rates. The same small handful of employees seem to get promoted again and again while the rest of the office holds on to visions of promotion grandeur teased every few months during coaching checkins. Unless you are lucky enough to become a pet of someone who carries substantial influence, look for promotions to be based on popularity rather than hard work and rigor. Be prepared to work your laurels off, with little to no recognition of your efforts. After several years of going through the process, I still question the formula they use for promotion, despite leadership providing “transparency” in the process that is really only a happy path for a few shining examples. Leadership Leaders in the office often use the title and position of power to gossip about those outside of the protected inner circle. A male director once encouraged me to flirt with a male client to further his agenda to win more work, and asked for updates several times after to see if I had made any progress. It was an extremely uncomfortable work situation, but I did not feel comfortable escalating to the HR department as many other confidential matters from coworkers had later been shared in office gossip and I feared for any backlash to come from my vulnerable experience. Even my exit interview quickly turned into a gossip session, with no notes documented from my seemingly very relevant concerns and experiences. Although CapTech has a handful of great “leaders,” very few are actually recognized and put into positions to lead with the completely obtuse promotion process. The annual “playbook” is full of hopes, promises and of course core value buzz words, but is never actually applied in any matter that would benefit how the office is managed. I will always appreciate CapTech for the growth opportunities I was afforded and friendships made during my tenure. Most of the group that made the culture so special have since left, with even more departing/furloughed/laid off during COVID. With some serious changes, starting from the top down, CapTech could once again be a place where folks feel valued and supported.

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CapTech Response
5y
Thank you for your review. I’m so sorry to learn about your experiences, and they are indeed troubling. I’m also saddened to read that you weren’t comfortable working with your HR leadership. Please reach out to me directly at kapostolides@captechconsulting.com. We are looking into the feedback out of Charlotte and share your hope of a new normal on the other side of the pandemic. –Katy Apostolides, HR Director

Explore other reviews about CapTech

5.0
Jan 29, 2026
Recommend
CEO approval
Business outlook

Pros

Every team I worked on was flexible reliable and knowledgeable. Great coach to coachee system in place and tons of opportunities for professional development.

Cons

Bench time can be a little anxiety inducing.

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CapTech Response
3mo
We appreciate everything you do for CapTech, and I'm glad your experience has been a positive one. We want everyone to feel supported as they grow and develop in new ways. I agree that the transition between clients can be stressful, and we recognize the importance of communication, support and engagement during these periods of change. Our weekly bench calls and open-door culture are two ways team members on the bench can connect and learn how to stay connected between clients. -Katy Apostolides, Managing Director - HR
3.0
Apr 10, 2026
Recommend
CEO approval
Business outlook

Pros

CapTech’s biggest strength is its people. The culture is genuinely collaborative, which stands out in consulting where internal competition is often the norm. Teams work well together, knowledge sharing is encouraged, and there’s real space for entrepreneurship and innovation. The firm has also shown an ability to stay financially stable through uncertain times like COVID by taking creative measures to adapt. CapTech has embraced AI proficiency very well. They procured an internal certification program, created a learning path to get consultants comfortable and confident using AI tooling, and worked with clients to inject AI solutioning - even for clients not ready for it. It's pretty impressive to see how much success CapTech has had by understanding the impact of AI in consulting.

Cons

Leadership communication lacks transparency, particularly around decisions that materially impact employees. For example, the shift to unlimited PTO was positioned as a benefit aligned with industry standards, while downplaying the more meaningful financial implication that PTO accrual payouts were eliminated. That kind of decision would have been better received with straightforward, honest context about economic pressures. The consultant feedback process is also flawed. While there have been multiple attempts to improve it (SBIC templates, start/stop, incremental check ins), peer feedback trends overwhelmingly positive and often does not reflect actual performance. This creates challenges for staffing decisions and limits meaningful professional growth. There also appears to be a lack of alignment at the executive level. Decisions often feel consensus-driven rather than structured and decisive, which impacts clarity of direction. There is also a recurring disconnect between what is sold and what can actually be delivered. The MC practice and SI are routinely not aligned on scope, feasibility, or level of effort. This creates avoidable friction once delivery begins, puts unnecessary pressure on project teams, and can erode client trust when expectations have to be reset mid-engagement. On one project, it was hard to hear our client share that, "You guys need to fix the problem you created!" Trust in leadership is an issue. Many employees question whether leadership can scale the company effectively, and there is a growing perception that the firm is drifting toward a staff augmentation model rather than differentiated or "boutique" consulting.

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CapTech Response
1mo
Thank you for taking the time to share such thoughtful and detailed feedback. We’re proud that our people, collaborative culture, and continued investment in areas like AI have stood out positively. We also appreciate the candid perspectives on transparency, feedback, executive alignment, and delivery execution—these are areas we are actively and continually working to improve, and input like this helps inform those efforts. We remain committed to clearer communication, stronger alignment across practices, and ensuring we deliver on the differentiated consulting experience our employees and clients expect. Thank you for your years of helping CapTech be a best place to work. -Katy Apostolides, Managing Director - HR
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