If you're applying here, you're not looking hard enough - Associate Consultant/Special Projects Call Box Employee Review

2.0
Sep 12, 2016
Recommend
CEO approval
Business outlook

Pros

CI/CB does hire out-of-college individuals and doesn't distinguish based on major which I am grateful for. If you're hired and/or promoted into the automotive sector, then good. That's the only product given resources, more importantly a leadership team over the age of 25. You'll be given lots of opportunity to practice and enhance your public speaking skills. I do believe that is valuable.

Cons

CI/CB wants to believe they're so much better than the hundreds of other tech, start-up-esque companies out there. But they are exactly that. Nothing more; nothing less. They hire a bunch of young kids, pay them crap and disguise the lack of pay+job security+regular raises+end of year bonsuses with a ping pong table and other "look at how fun/hip/cool with are" stuff. Moreover it's a call tracking software. They're business is literally listening to calls. You'll send the better part of your employment trying to find a way to make your company's product sound so much better than it actually is. You must remember, your job (unless you're development) will involve customer service for a product that continuously breaks down. They give their Sales team free reign to promise whatever they want to get a contract and everyone else, especially consultants, are responsible for living up to these unobtainable customer expectations. Be prepared for angry customers calls and emails. One of the executives has a phobia to females and a Napoleon complex. Great combo as you can imagine. Save your "but it's casual Friday everyday" mentality. I'd take a professional looking and acting company over CB any day.

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Call Box Response
7y
11 people find this 2016 review helpful. I want to set the record straight. (1) Call tracking is a valuable business solution; even more so in an age when phone skills have diminished. (2) We've added more structure to our phase/compensation plans. (3) Along with our great product (check out what we're doing with AI), and updated growth plans, our culture is flourishing.

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Pros

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Cons

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1.0
Dec 9, 2025
Recommend
CEO approval
Business outlook

Pros

None come to mind honestly

Cons

Small "start-up" like company. They will start your interview process out saying salary starts at $60K then send you an offer with a regular salary of $42K and if you hit all metrics you may make $54K for the year. Leadership here is a joke. It mostly consists of unqualified individuals who have surprisingly stuck with the company longer than most folks. Almost everyone is new and there is constant turnover. In the 6 months I was there they got rid of multiple people without reason. They also pay you very little but expect you to work in their office 5 days a week. The benefits are essentially non-existent. You get access to their health insurance after a few months but they do not provide anything besides high deductible plans. The company falls extremely behind in this industry and most of the customers hate the product. We were constantly faced with fire drills due to customers threatening to cancel the product on a daily basis. The company survives off of having contracts with one big dealership group (which the owners are involved in) if that gives you an idea of what goes on here. If you value your career and having actual benefits at work besides breakfast tacos, then stay away from this place and go elsewhere.

2
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