Reviews are destructively rather than constructively critical - Freelance Editor and Proofreader Cactus Communications Employee Review

Hello! Thank you for taking the time to share such detailed and thoughtful feedback. I’m glad to know that you’ve found value in the flexibility, independence, and learning opportunities that come with the role. I’m sorry to hear about your experience with reviews and feedback. Our intent is always to ensure that feedback is constructive and actionable—this is the whole purpose of sharing it—and I’m truly sorry that your experience differed from this. We do have avenues where editors can raise concerns if they are unhappy with the reviews they receive; however, I understand that despite these redressal mechanisms, your experience has not been positive. I also understand your concern about accountability within the workflow. We certainly do not want editors to bear the brunt of errors made elsewhere in the process. I would truly appreciate the opportunity to understand your concerns in more detail so that we can work towards a resolution. Please feel free to reach out to me at sushmitha.s1@cactusglobal.com. With regard to compensation, we recognize the effort that goes into delivering high-quality work. Assignment fees are determined based on multiple factors such as scope, service type, and effort involved, and we aim to keep them aligned with industry benchmarks. That said, we understand that this may not always feel adequate. I hope we can connect to discuss this further! Warm Regards, Sushmitha Srinivasan Freelance Engagement Specialist