Pros
Training is ok and interesting Working environment is modern Swanky postcode offices
Cons
Long hours in the dialler cold calling 'customers' Company tag line is 'bad things happen to good people' yet it's encouraged to squeeze the last £1 a month out of a debtor dying of cancer because, well targets. Illusion of being ethical but anything but. Scripted telephone patter with veiled threats of further action. Doorstep collections. Much high fiving and chest bumping when targets are met. However they are met. Target structure pretty impossible unless you work extra (unpaid hours) Face fits environment. People who suck up to management get promoted to team leaders. People who work hard but don't get ignored. Result is plenty of 20 somethings in shiny suits managing teams without any credentials to do so. Workplace bullying rife. Very poor wages for hours/stress/effort. Board of directors happy to park Ferraris outside front of offices. Ferraris bought by squeezing a few quid out of people who in most cases are on their knees in misery. Soul destroying place. Don't fall for the shiny exterior it's battery farming with humans.