Negligible Support - Customer Services CXP group Employee Review

1.0
Apr 4, 2022
Recommend
CEO approval
Business outlook

Pros

High expectations from glossy sales pitch by representative

Cons

IT systems shocking. Unreliable, frequently blocked access. IT support dismal. Campaigns are withdrawn at a moment's notice with expectation to carry on as normal for client although no job prospects. Frequently moving goal posts with little or no consideration for staff.

Explore other reviews about CXP group

1.0
Nov 25, 2021
Recommend
CEO approval
Business outlook

Pros

Nice people, good team members, that is about all I can say.

Cons

Advert was misleading, terrible IT issues, being told that money would be withheld if IT not returned 4 days after handing in notice and asking how the IT would be returned. Do not know who you are working for CXP, Huntswood. Can never talk to HR department, Wages advertised at £10.25 per hour and then changed to £10 an hour at last minute. Holiday not paid and could not take before notice period. I can go on but this gives you a flavour of the company - avoid them!!!!

1
1.0
Aug 17, 2021
Recommend
CEO approval
Business outlook

Pros

None, unless you count the nearby cashpoints and shops. Office is easy located in centre of Glasgow

Cons

Managers are rubbish, no clue on what processes are needed to be done on call. They put too much pressure on staff and don't are about the effect it has on physical or mental health. Several managers have breached Data Protection and yet still have their jobs. You cannot progress unless your face fits and are on personal terms with managers and higher ups. All in all, shocking. Also, HR Department is almost impossible to contact. STAY AWAY FROM CXP

3
See reviews by: Helpful|Rating|Date|All