Pros
The people you work with on a day-to-day share a weird Stockholm Syndrome-esque bond towards each other (rather than the captor) and never in my extensive career have I met such brilliant colleagues and professionals ❤️ The amount of knowledge sharing, help, advice, and support I’ve received from my peers and immediate line managers has been incredible! The people that interact with clients on a daily basis, whether it’s a booker, a traveler, or a travel manager, all have the best interests of the client at heart and will do their utmost ensure excellent service and problem solving.
Cons
The ELT are CLUELESS and/or ignorant to the issues that brew below their first line of reportees - the air of politics is thicker with the scent of blood than a Roman colosseum. Packs of hyenas with self serving interests do anything narrative-wise in the hunt of the next bonus check. In a service industry, people are the most crucial and important asset of the company: yet there has been nothing but cuts, cuts, cuts to the operational service teams. Funnily enough, the VP and Sr Exec level announces continuous new hires and promotions. The tools that people work with in support of the clients are out dated and work haphazardly and AI is being deployed without any sense checks on language. So if you as a client sometimes get frustrated that it takes so long or cannot understand our response in your own language, chances are the tech stack broke and the AI generated responses are being sent from a 3rd world country with below average language skills. But hey! You as an employee can always respond to an “anonymous“ (MS Forms) employee sentiment survey! We’ll just never act on the responses because why should we, our direct reports tell us all’s well in Chamelot…