More money than sense - Engineer CTS Employee Review

1.0
Aug 8, 2021
Recommend
CEO approval
Business outlook

Pros

Nope, none at all. Not one.

Cons

CTS acquired Sprout IT and CBS IT last November and CBS in particular has gone downhill from day one. It used to be a good place to work with a great team ethic but the pressures applied since then have ruined it. Since the acquisition 9 of the 22 CBS staff have left or have resigned, which says it all really. Staff are leaving and not being replaced and the CTS response is to recruit more people in management positions, usually supposed experts in the integration process. Not much use when you need service desk and support staff. Customer complaints are at an unprecedented level but they don't seem to care, just blame the service desk and employ more middle managers who haven't got a clue what to do about the disaster that is unfolding. On top of the customer complaints staff morale is at rock bottom and management response was to order everyone back in to the office, against Government advice at the time. CTS have a stated aim to be on the Sunday Times "Best places to Work" list - can't see that happening any time soon.

avatar
CTS Response
4y
Hello and thank you for your feedback. I am of course disappointed to hear that you were not satisfied with your experience at CTS. Whilst we do acknowledge that there has been some disruption to service in the early part of this year, we are committed to making positive changes and are listening to staff feedback to guide our decisions. Having recently analysed the results of our staff and client surveys, we are investing across the business in measures that will support CTS in delivering a quality service. We continue to backfill our front line service roles, but we do feel it is important to strengthen our management layers as we grow, recruiting experienced individuals to mature our processes and provide day-to-day support to our distributed teams. I would like to highlight that CTS has always operated in line with Government guidance on Covid restrictions, taking a considerate approach to personal circumstances and putting stringent safety measures in place to create a COVID-secure office space that facilitates our new hybrid working model. As you highlight, we aspire to be a leading employer and we are always keen to hear how we can improve. If you have any further feedback, please get in touch.

Explore other reviews about CTS

5.0
Oct 15, 2025
Recommend
CEO approval
Business outlook

Pros

Good environment good pay good benefits

Cons

no growth or future for ba

5.0
Aug 7, 2025
Recommend
CEO approval
Business outlook

Pros

Really enjoyed it here, very relaxed

Cons

No cons would recommend working here

See reviews by: Helpful|Rating|Date|All