Lot's of Opporunities - Counselor CSS AG Employee Review

You only have to communicate with one person 1-5 times a day depending on your performance. The rest of the time you are facilitating communication between the client and doc. The policies are very strict but you have plenty of time to learn what not to do before termination ever becomes a possibility. As a bonus, there are extra hours available during major holidays, after 6pm you get paid an extra $0.5 and on weekends you get paid an extra $0.75.

A lot of your performance is in the hands of a speech to text program that is not perfect. You can have 5 errors and 5 corrections and maintain a satisfactory performance and only communicate with your supervisor once a day. If you miss a correction, which is easy to do especially in hard calls with bad sound quality or super fast talkers, then you will have to talk to your supervisor twice a day. Miss even more corrections or have to make more corrections and you could end up taking to the supervisor 5 times a day. I don't like it. On days when you are sick the voice recognition can be completely messed up on every single word.

Very relaxed dress code. The pay is ok. The easiest job I have ever had in my life. I feel as if I could have led the training class my first day.

Most strict policies of any call center I've ever worked at. They say they offer flexible scheduling, but in reality it is not flexible at all unless someone is willing to take over your shift. Choose your initial shift wisely, you will be stuck with it for 90 days at the very least. They do offer PTO but you have to qualify from month to month to be able to use the PTO that you earn. benefits take forever to kick in. The whole coaching structure is a joke. Not a job for social butterflies, you will not get to talk to your friends if you get the chance to make any.