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      CSAA Insurance Group, a AAA Insurer

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      CSAA Insurance Group, a AAA Insurer reviews

      DON'T WORK FOR THEM!!!! - Senior Claims Adjuster CSAA Insurance Group, a AAA Insurer Employee Review

      1.0
      Aug 31, 2023
      Senior claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      NONE!!!! Their training program consisted of having us watch videos on our own more than actually going through the company system software and rules. Made me leave my career opportunity on the empty promise that it would be a better fit for me with their company. Worst mistake of my life, and I've made plenty.....

      Cons

      I got brought in after my lunch hour in my fifth week telling me I was fired because the second week in we got a bunch of claims to review on our own and their tracking system didn't see that I logged into those claims. I explained to the manager it probably had to do with the issues with the VPN and internet connection issues. Two weeks later we are working on claims for the 5th day in a row, I'm receiving nothing but positive feedback and then they bring me in and tell I violated the ethics policy by not reviewing those claims. Wouldn't even believe my side. Wouldn't give me a warning or even a write-up. Just simply in disbelief that a company would fire you for something so minor that was out of the employee's control.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      2y
      Hearing this kind of feedback is concerning and we encourage any employee (current or former) who has concerns about their work environment or work experience to contact their HR Representative or the Speak-Up Line, 877-534-0373 (handled by a third-party vendor, available 24/7 and you may remain anonymous if you wish). This will enable us to explore the specific issue(s) in more detail and address them directly, in the most appropriate way.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      May 28, 2026
      Commercial casualty adjuster ii
      Recommend
      CEO approval
      Business outlook

      Pros

      I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

      Cons

      Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Senior Claims Adjuster reviewsCSAA Insurance Group, a AAA Insurer review