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CSAA Insurance Group, a AAA Insurer

Engaged employer

One of the world's best brand names, run like it's still 1960 - Anonymous employee CSAA Insurance Group, a AAA Insurer Employee Review

2.0
Jan 7, 2009
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's often said that CSAA (aka AAA Northern CA, NV & UT) is one off the world's best known brands. As such, it has rested on it's laurels for so long that there is a lot of "fruit" to bare at the bottom of the tree. Leadership is so uninvolved, strong employees can create their own jobs and move forward to create change if they are self-motivated and willing to endure the negative reaction from long tenured employees. Salaries are not horribly low and benefit packages are decent, though advancement and promotions are limited. If you can stomach the headaches and are looking to make an impact, it certainly can be done here.

Cons

Poor senior leadership, poor communicatoin, limited advancement, long tenure employees resist change yet lead the compaany

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

Cons

Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

1.0
Jul 4, 2026
Recommend
CEO approval
Business outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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