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      CSAA Insurance Group, a AAA Insurer

      Engaged employer

      CSAA Insurance Group, a AAA Insurer reviews

      CSAA - going downhill fast - Accountant CSAA Insurance Group, a AAA Insurer Employee Review

      2.0
      Jan 6, 2009
      Accountant
      Recommend
      CEO approval
      Business outlook

      Pros

      There aren't many any more. I have worked here for a long time and one of the things I liked the most about it was the family atmosphere and the fact that it was a stable company. However now, they are doing layoffs even though they told us they wouldn't, and they are also relocating our offices. One office is moving to Walnut Creek, a block away from the BART station. However, a large group of people are being moved to Fairfield, which is far away and not near any public transportation. They are also outsourcing alot of jobs to different states. Several employees have been forced out during this process. Its all about making money now, not about the employees.

      Cons

      The systems we have to use are terrible! I have worked here for over 12 years and the entire time I have worked here we've had to use substandard systems. Finally, lots and lots of money was spent to buy a new one, which was implemented 2 years ago. Well, guess what? It doesn't work and the frontline employees are the ones that are suffering, as we're the ones that have to talk to our customers daily. We're not getting support from IT or management and on top of the layoffs and the relocation, it is making all our lives very stressfull

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      May 28, 2026
      Commercial casualty adjuster ii
      Recommend
      CEO approval
      Business outlook

      Pros

      I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

      Cons

      Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

      1.0
      Jul 4, 2026
      It sr. manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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