employer cover photo
employer logo
employer logo

CSAA Insurance Group, a AAA Insurer

Engaged employer

Listen to your experienced people and you will thrive! - Claims Technical Analyst CSAA Insurance Group, a AAA Insurer Employee Review

4.0
Jan 5, 2009
Recommend
CEO approval
Business outlook

Pros

The people. The employees are a excellent at what they do. They truly care.

Cons

The claims department is an easy target when downsizing is necessary as they have the most employees. But those employees are also the most highly trained. The company seems to want to reorganize every few years, and everytime they do they lose some greatr knowledge and experience. A "brain drain" so to speak. There appears to be less and less hiring from within for upper level management positions.

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

Cons

Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

1.0
Jul 4, 2026
Recommend
CEO approval
Business outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

See reviews by: Helpful|Rating|Date|All