Not paid for time worked - NO Raises - Event Specialist CROSSMARK Employee Review

3.0
Jun 30, 2015
Recommend
CEO approval
Business outlook

Pros

1) Our store/group mgr. is great to work for (firm, fair, and fun) and we have good people so very good employee relations. 2) Decent starting pay,10.50 hr. for cooking food samples and product demonstrations at large push carts in SAMs Club. 3) 6 hr. Shifts.

Cons

1) No Event Specialist ever gets a raise. Told it's company policy. 2) Work 6 hr (360 min) shift. At 5 hrs. and 45 mins (345 mins) you're allowed just the remaining 15 mins in your shift to push cart from floor, remove everything, pans, bowls, utensils, etc to the kitchen. Wash your and sometimes other misc dishes, dry them and put them away. Return unopened merchandise (that didn't sell from you're cart) to the immense sales floor of a SAMs Club. Clean oven or hot plate on you're cart, clean cart, sanitize cart, put away cart. Assist with general clean up in kitchen. Very rarely does anyone get done in 15 mins. More like 25 to 45 mins so we work 10 to 30 mins extra past our shift. Then we must have Internet access (some employees have to go to library after work if no other access), we must answer a 7-10 question survey online about our products and customer reactions etc. taking at least (5-10 mins) before we can enter our time worked for the day. So almost every shift includes 15 to 40 mins over our 6 hr (Crossmark calls it a 360 min) shift. But we're only allowed to enter our time worked as the official 360 min shift no matter the extra time involved. Crossmark's public reply has been, we pay for all work. Well, they don't. I guess they think we're magic and can clean up and enter survey/time online in just 15 mins. Or they're just counting on the fear of losing your job as intimidation to make us toe the line. 4) Most weeks some of us only get 1-2 shifts, not good. Some weeks NO shift, that hurts!

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CROSSMARK Response
10y
Thank you so much for your candid review. Your feedback is extremely valuable to us as we strive to create a positive and productive work environment. We value the time and efforts by all our team members as it is your involvement that enables us to achieve our goals. CROSSMARK is and always has been committed to paying all time worked and reported in an accurate and timely manner and as such we would like the opportunity to investigate this matter and take action as needed. Due to the personal nature of this incident, I ask you to please email your name, employee ID and a brief description of the incident to corporate.communications@crossmark.com or call our HR Answer Line at 877-699-6275 (option 2). Thank you again for bringing this to our attention.

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Cons

an honest example of your day, we will pay you for 15 minutes to run up to a Walmart. For that 15 minutes we will expect you to read instructions for any new changes, run in and check in with a manager, find our product, count our products exactly, go to the back room and find our products (which is by far the longest step), count our products in the back exactly, bring our products to the front of the store, take pictures and answer questions, remove all old products, stock by date, take pictures and answer questions. If this takes you 25-30 minutes, which is probably a more accurate accounting, we will still only pay you for 15. If you are lucky there may be another job that day, but if not you will be expected to waste your gas, drive to the Walmart that we demanded, and work that 15 minute job alone. In that case we will be demanding that you take an hour out of your day for $3.00.

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