Not Dependable, but may fit some schedules - Retail Merchandiser CROSSMARK Employee Review

2.0
Feb 27, 2018
Recommend
CEO approval
Business outlook

Pros

Large majority of positions are part-time retail merchandising positions. These allow for some scheduling flexibility which is great if you have multiple jobs or kids. Employees are paid on a weekly basis and have a choice of check or direct deposit. The company offers medical insurance to both full-time and part-time as well as 401k, car insurance discounts, and other perks you don't usually get in a part-time position.

Cons

*The company has had numerous difficulties over the last couple of years with retaining contracts with companies such as Walmart. This has caused some difficulties with entire teams being laid off with little notice, leaving large numbers of employees scrambling for transfers to new teams (if there are any open positions in your area) or for new employment. *Communication between the numerous levels of management is horrible and between management & non-management employees is even worse. Stores are assigned, then taken away with no notice; team requirements changed; per-mile reimbursements modified... with no notice until well after the fact (or you find out when your team supervisor takes action against you). *Team supervisors and management vary across the board and are not trained for their positions. Most below the regional level have no power to make any decisions or changes to even the most basic of inquiries or requests. The company is so huge and departments so disconnected and compartmentalized, it can take weeks to get an answer to even the simplest of questions, if you get one at all. *Team recruiters may exaggerate or outright lie to an applicant to get them to join a team. I suspect (but have no proof) that recruiters are judged on how many applicants they can acquire. Again, this last statement is conjecture, but circumstantial evidence lends itself to this conclusion. *There are no minimum number of hours set for part-time employees. A team member can receive as little as 1hr of work per pay period (generally every two weeks) and can change at any time without notice. The part-time positions are more supplemental than sustainable in terms of income; i.e. do not depend on these positions to pay your bills. *Training is non-existent. Unless you are lucky enough to be placed on a team with a supervisor that chooses to train their team members, you will have to learn on your own. *Some teams are not given the tools they need to complete jobs, especially within the time frame assigned by the company. Some jobs require going into stores that are downright hostile to your presence and will refuse to help you.

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CROSSMARK Response
8y
Thank you for taking the time to share your thoughts and experience. We will be sure to pass this along to our leadership teams.

Explore other reviews about CROSSMARK

5.0
Feb 10, 2026
Recommend
CEO approval
Business outlook

Pros

flexible schedule that works for you

Cons

lots of time on your feet

3.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

It pains me not to give a higher rating!! I absolutely love this kind of work. It's super flexible on days & hours you can work. It's total independence out in the field. I'm always by myself. I love using my attention to detail & having some creative freedom with certain displays. Pay is better than most. Managers are willing to work with you if they see you are doing what you can on your end.

Cons

I've had 6 Managers over the course of the three years I've been there. Only one of which I've met face to face. No pay raise, but I'm also part time. When I needed hours my first year, there were none to be given. Now that I have a second job, a year later, there are all kinds of hours available. I've had points taken off of my overall employee rating from stores in locations that I never agreed to work & never stepped foot in. The travel pay isn't worth it to me. I said $14/hr, but it's different than a normal hourly job. You have weekly tickets or Service Orders & they give you a window of time they want it completed. If you know you'll have to go over, you can contact them. For the most part, you're not gonna get much more than what's been estimated though. I feel like I always end up actually working more than I'm able to claim. That's more my fault though & many people do NOT do that. Another con is occasional attitude from management at new stores. When you visit a location for the first time & they are not familiar with you, sometimes they let it be known that they're suspicious of you. And if that particular Service Order didn't provide a LOA or more in-depth details, then it can put you on the spot & be embarrassing.

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