Industry best practices implemented, but not managed very well - IT Support Analyst CPS Energy Employee Review

3.0
Jan 16, 2022
Recommend
CEO approval
Business outlook

Pros

Teamwork is truly phenomenal, benefits are awesome (retirement pension + 457 account), community service driven, supports local (company is City of San Antonio owned), managers/supervisors truly care for you and your team.

Cons

1) Company relies to heavily on consulting services and doesn't allow their team members to fix their issues, preventing team members from gaining experience. 2) Some HR Industry Bests practices are in place but not managed very well or at all. more like check the box implementation allowing to them to mark "Yes" for compliance or insurance purposes 3) Team member headcounts are bare minimum - sometimes not enough hours in a day for work and most team members work beyond standard 8 hr day without overtime compensation 4) Company loves back to back meetings even during lunch hours and sometimes 5pm-6pm times 5) Doesn't provide enough budget for training or developing team members 6) Some very senior leadership team members have no experience related to the departments they are running 7) Company is very reactive - meaning, they only change things or give more budget only after something goes wrong or hits local news outlets that we are not doing something.

Explore other reviews about CPS Energy

5.0
Jun 3, 2026
Recommend
CEO approval
Business outlook

Pros

Great for learning how to work in an office setting. Site visits were really cool. Intern events were fun. Worked on projects with the communication engineering team that genuinely helped them.

Cons

The communication engineering department is a little understaffed, they need a few more engineers.

2.0
Apr 22, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent Government style benefits, on site cafeteria, volunteer events

Cons

I hate to say it, but the organization is going downhill. Employee morale is low in many departments. Working from home opportunities are becoming rare pushing talent elsewhere. Benefits are getting worse by the year. Leaders are micromanaging and the pressure is starting from the top. This is the first time I’ve considered leaving the organization since I’ve been here about few years. I really thought I wanted to retire here, but they are no longer investing in employee well being. They are simply worried about how the view is.

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