Company on decline - Call Center Agent COCC Employee Review

Great environment and wonderful culture

Nothing bad to say here

COCC is a fair call center workplace, there's enough to praise, but it is not without it's flaws. I'll start with some things I can say are pretty good! There's small bonuses given during the year, and starting pay is more than most call centers. Lots of Resources for learning call structures, and how our products work. Enough PTO hours throughout the year, including carry over from the prior year. Forma benefits for Full time and Part time. Days off on Xmas Day, 4th of July and Thanksgiving. Communication from Supervisors and colleagues is pretty good and most of the time clear. Colleagues can be very supportive and helpful whenever they can be!

Lack of communication with Clients/Banks. (Banks are always closed or busy when needing to contact them for help.) Customer attitudes are horrific, and much worse since tensions have been very high in the last 8 years with AI and other current events. You will get accused of working remote as if it is a bad unethical thing, and doesn't benefit poor people who struggle with mentall illness and disability. A little too much of a positive outlook on big projects, when lots of things go wrong 100 percent of the time. (But yet they do improve over time, so its more of a so-so thing.) Training is way too short, and probably needs more time and structure before sending people to do calls on their own. PTO is hard to use, and sick days are limited to 5 before you could be suspended. Blackout periods (AHOD weeks where you are forced to work) are also a lot of trouble especially when there might be alot going on in your personal life. This is possibly the hardest call center job, there is a lot of things you will learn about, and use during your time here. On top of that, customers can make things incredibly difficult.