Internal politics overshadowing genuine achievements - Anonymous employee CLS Group Employee Review

1.0
Oct 20, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This is a very important business to global finance and there are some clever and engaged people working here but there are some very serious issues with its internal operations.

Cons

By any sensible metric there would be a warning flag up, due to the sheer number of people leaving, senior staff turnover and moral, but oversight seems to be poor and no-one seems to be able to challenge for risk of being black marked. The HR department in particular has a direct, negative and divisive influence on the CEO, the culture and increasingly the operation of the business. It is grotesquely bloated and constantly trying to wag the dog, despite having no strategic wherewithal. There are dozens of HR people for an entire business of only 300 or so and with no concept of the real requirements of the business, just telling the leadership what they want to hear and trying to create more non-critical work to keep itself employed. Staff are constantly being told of the need to ‘engage', while repeat staff surveys achieve nothing when the feedback is either manipulated to make the case for HR spending more, or even worse, ignored entirely. Very demoralising and counterproductive.

Explore other reviews about CLS Group

5.0
Oct 13, 2025
Recommend
CEO approval
Business outlook

Pros

Friendly colleagues, experienced leadership. Regular communication between different teams, minimum bureaucracy.

Cons

No cons so far. Looks good.

1.0
Oct 6, 2025
Recommend
CEO approval
Business outlook

Pros

The pay and not much more

Cons

Some of the worst behaved most psychopathic people I've worked with across my career. Company infrastructure has an IT stack that is in serious neglect making basic work tasks difficult. HR loves to brag about CLS being on the "The Sunday Times Best Places to Work" list, but they whistle past the graveyard of low internal engagement scores from employee surveys. This now tells me this list and probably many others hold absolutely no value.

1
See reviews by: Helpful|Rating|Date|All