Poorly Trained Management That Doesn't Value Ambassadors - Ambassador CLEAR Employee Review

1.0
Jun 7, 2024
Recommend
CEO approval
Business outlook

Pros

Most Ambassadors are great and fun to work with. Convenient place to work. Provides unhealthy processed food as a job perk. Free Clear membership.

Cons

Rude and incompetent managers don't know what they're doing. (2 mid-shift) There is no place to take breaks or enjoy lunch in terminals 4-7. Pointless senior ambassadors don't know what they're doing, and the ambassadors don't like some of them. Workday App Constant problems with submitting time for payroll. Problems with management fixing time for payroll. Rude travelers treat ambassadors like they are the reason they came to the airport late for their flight.

Explore other reviews about CLEAR

5.0
Jun 17, 2026
Recommend
CEO approval
Business outlook

Pros

There is a great culture and great team at CLEAR.

Cons

Work-Life balance gets worse as you get promoted, though this is typical anywhere.

5.0
Jun 15, 2026
Recommend
CEO approval
Business outlook

Pros

I've had a very positive experience here, largely because of the people. I genuinely enjoy working with my manager and team—they're supportive, collaborative, and incredibly talented. There's a high degree of autonomy and trust, I'm empowered to make decisions, take ownership of my work, and have a real impact on the business. CLEAR moves quickly, which creates opportunities to tackle challenges and see ideas come to life. While there are always complex problems to solve, I've consistently felt like I have the resources, support, and cross-functional partnership needed to be successful. I've also really valued the in-office culture. Being together in person has helped me build relationships across teams that likely wouldn't have developed in a fully remote environment.

Cons

The pace can be fast, which isn't for everyone. Priorities can shift as the business evolves, so flexibility and adaptability are important.

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