Pros
- The commission can be really good IF you're skilled at cold-pitch sales and are willing to throw your whole self into it. I had sales success during my time at CLEAR and was able to save a lot of money in a short time span - AM shift allows for more flexibility in the afternoon - Unique work environment at the airport. If interested, you can learn a lot about the industry and get to know TSA officers well. Helping to run K-9 security was my favorite part. - PTO/days off were easy to get approved but I always gave plenty of advance notice. Between 2 weeks - 2 months notice. PTO plan is decent if used smartly - Coworkers were generally fun and friendly - Breakroom snacks, occasionally catered meals - Some growth opportunities for supervisor-type roles - Healthcare plans are not horrible
Cons
- Work environment is extremely toxic at PHX location. Co-workers are always fighting, hardly anyone follows any direction/rules (and the ones who do never get acknowledged. The ones who don't never get reprimanded), competition and favoritism makes you feel invisible. People are always calling out and showing up late and it takes so many offenses to get written up. Meanwhile, the really solid employees that want to respect their job and team are exhausted picking up the slack for everyone else. People forget this is also a SECURITY job. SECURITY is 50% and new hires are solely focused on sales, leaving behind half their responsibilities - this bad behavior is enabled by management/corporate. It's gross. - Although having free time in the afternoon is nice working from 3:45-12:15, I was often way too tired to do anything and felt like I never left work. Would usually sleep as soon as I got home and then panic trying to figure out how to get to bed at a time that would get me at least 4 hours of sleep. You're on your feet for the whole shift aside from lunch and breaks, so my body took a beating. - If you don't speak up, they'll keep you at certain checkpoints and never move you around as they should during busy periods (especially if you're a good salesperson). My metrics were always perfect, if not close, and they didn't treat me like they did others - especially the men. Even if you speak up, they promise mobility and grant it for a week, then forget about you again in favor of the other male salespeople whose metrics are not great aside from their total monthly sales that they scam and lie to unknowing people to attain - Managers say they listen and hear feedback/concerns but they don't. They take no action against the bad apples of the group that get bad survey comments due to lying and scamming potential customers/members. The system is corrupt. - I felt so depressed and worthless at this job, it was affecting all areas of my life to the point where I was losing self-identity. I was selling my soul and loosening up my morals just for a dozen daily enrollments. Money is nice, but mental health is crucial. Everyone is burnt out, moody, upset, crying, angry, disappointed, and feels trapped due to the gaslighting and lies from management. You don't want to let your team down, but you're sacrificing your sanity. - People at the airport can be mean, talk down to you, and abuse you. I was yelled at, cussed at, pointed at, and large had men get in my face multiple times - just for doing my job or trying to help. This could affect you subconsciously.