Great company, not position - Anonymous employee CITY HOME Employee Review

3.0
Dec 19, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Company as a whole is great. Very family oriented, lots of incentives, and different free events and seminara for employees.

Cons

Extremely high turnover. Cant solve problems effectively due needing to maintain actuve time and calls per hour. Different departments seem against each other. Lack of communication, no one on same page.

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CITY HOME Response
9y
Thank you for taking the time to write a review. We pride ourselves on being a family-oriented company focused on providing our Associates and our customers with a great experience. It is a careful balance to maintain short hold times and still provide excellent service, so that's why we have to create standards for active call time/calls per hour. We're always open to feedback and our goal is to continuously improve. I hope that several of our recent changes (based on feedback) have improved interdepartmental communication in your area.

Explore other reviews about CITY HOME

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance, hard work recognized, and some of the best management I've ever worked with. Bonuses if you work hard. Great workflow and everyone is always doing their best. Looking forward to a long career here. I thank God everyday for my job and coworkers.

Cons

Not much. Great place in general.

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CITY HOME Response
1mo
Thank you for the fantastic review! We’re thrilled to hear you’re enjoying the work-life balance, supportive leadership, and team environment. It means a lot that you feel recognized and motivated—we’re lucky to have you on the team. We got a kick out of the protein bar idea—fuel for thought!
1.0
Feb 28, 2026
Recommend
CEO approval
Business outlook

Pros

2020 and maybe 21,22 were good after it all went down hill (thanks to AH )

Cons

Everyone is related , friends , family etc. HR is all friends with eveyone there for you cannot be taken serious . So many talented associates leave because they are forced out due to personal preference. Turn over company wide they say is low. However the location I worked in 80 precent of people were 6 month or under ! Yikes !!! Management does not know how to keep and lead their team , instead they micro manage , make up new rules that they do not follow after a few weeks and they always seem stressed. Oh and bonus program is constantly restructured . They present it as new opportunities however it’s really for them to pay less. This company always pays very low percentage and you have to jump through hoops that are on fire to make a bonus. And I wasn’t some employee who worked 6 months and quit. I was someone making 90k yearly for several years. This is just a reality. Higher management needs traning asap. And insurance gets worse every year !

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