Unrealistic Expectations - Design Consultant CB2 Employee Review

Upper management enforces sales expectations that are consistently unrealistic and places excessive emphasis on SPH performance. Associates who do not meet these targets are treated as replaceable rather than supported through coaching or development. District and Regional Managers regularly visit stores yet make little effort to engage with associates or understand day-to-day challenges. Favoritism is evident, and corrective feedback is often delivered publicly in a manner that is unprofessional and discouraging. The well-being of associates is not meaningfully considered, and employees are not given opportunities to provide feedback or contribute ideas to improve operations or workplace culture. Store-level policy autonomy has resulted in inconsistent practices across locations, leading to significant confusion for customers and placing additional strain on store associates. The designer role is misrepresented and functions largely as a sales position, with minimal emphasis on actual design work. A substantial portion of the role involves managing customer complaints and resolving issues related to unclear policies and ongoing delivery failures that are outside of store-level control. Despite facing a challenging fiscal year, the company appears to place disproportionate blame on store associates rather than addressing systemic and operational shortcomings at the corporate level.