CARE Counseling

3.0

Aug 26, 2023

Recommend

CEO approval

Business outlook

Pros

There are some excellent clinicians and genuinely kind and friendly coworkers. The offices are beautiful and the break room is nice. You will always have more than enough clients. There is a one hour weekly consultation group which can be great.

Cons

It can be a burnout environment. Fairly high caseload and low autonomy. Clients are clearly assigned based on schedules, not clinical fit or even, at times, scope of competence. You are told you can request to stop intakes when you are full, but that is only for temporary holds and the push to take more clients continues even when full. You are also encouraged to use your PTO to "cover" cancellations that pull you under weekly quota, even though CARE already recouped a cancellation fee from the client. There is not much time to connect with colleagues outside of the one-hour weekly consultation group and it can end up feeling lonely. There were a few billing and documentation practices that left me feeling on shaky ethical ground, and I'm confident that if I were ever in trouble CARE would have thrown me under the bus if it seemed like I would damage the company brand or bottom line. That, of course, is true of any company, but CARE is no exception. The company culture can be friendly and encouraging at best or cliquey, profit-hungry, and full of toxic positivity at worst. At the end of the day, it is a business and you feel that.

CARE Counseling Response

Thank you for your feedback. Your thoughts are valuable, and we heard some similar suggestions/feedback in the Spring. Then and now, we're humbly letting the feedback soak in, reflecting on ways to grow from the suggestions, and making changes. Although some changes take longer, I’m proud of how the entire team came together and made advances and changes related to many of your concerns in this review to better support the needs of our team. We’re for sure not perfect, we’re just people over here trying our best. I also know people on our team are working hard. My heart tightened reading that you felt like our responses implied we don’t see the hard work or dedication of our team. I’ve reread all of our responses and can’t find where we said that we don’t think people are trying hard enough but want you to know, that’s not at all my belief or the intention of any of these responses. We value our team and trust that we’ll become a better place to work each year due to the input, support, and dedication of our entire team. I’m sorry CARE wasn’t a fit for you. As always, feel free to reach out if you want to discuss any thoughts or concerns with me, your previous manager, or someone from our HR team one on one. I wish you the best.

Not as adverised - Mental Health Clinician CARE Counseling Employee Review

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