Unfair to employees - Sales Representative CARCHEX Employee Review

Thank you for sharing your experience as a Vehicle Protection Plan Specialist at CARCHEX. Feedback from current and former employees is always appreciated and helps us get even better. We agree that both Vehicle Protection Specialists and Management do provide a support system that will help the CARCHEX team members not only professionally, but personally as well. We work hard to accomplish that so thank you for acknowledging! However, we are confused by some of your other statements. You stated that the schedule is confusing and constantly changing day-to-day. As you are aware, our business model is such that we provide all Vehicle Protection Plan Specialists with warm incoming leads only. As a result, it is important that there is an appropriate number of Specialists to service those incoming leads. The only way to ensure the appropriate number of Specialists are available to serve those customers is to have a well-planned schedule. To that end, we use state of the art scheduling software linked to our timekeeping and payroll system. We create a monthly schedule and distribute to all Specialists in advance of the start of each month (as well as being available to all Specialists in real-time through the payroll and timekeeping portal). In addition, a weekly schedule is posted on a monitor at the front of the office at all times. While we agree that our commission policies are detailed and therefore may be complicated, we spend a considerable amount of time during training walking new Specialists through the commission policy. However, based on your feedback, it appears we can do a better job. We will immediately add more information about our commission policy into our training class so all Vehicle Protection Specialists have a clear understanding of how commissions are calculated and paid. We are also confused by your statement that Specialists do not get paid on time. We have a fixed payroll schedule that does not vary at all. Specialists are paid on the 15th and last day of the month. The paycheck on the last day of the month pays commission on sales from the 1st through the 15th of the current month. The paycheck on the 15th of the month pays commission on sales from the 16th – last day of the prior month PLUS all bonuses and overtime earned for the prior month. Further, ALL Specialists are full-time, non-exempt employees who are paid overtime when earned, so accordingly, there is no “strategy” to try to limit paying Specialists. We absolutely appreciate the hard work and efforts of the entire CARCHEX team and as a seven-time winner of the Baltimore Sun Best Workplaces award, it appears our team does feel appreciated. However, we are always striving to do better. If you would like to help us understand why you felt unappreciated, we would love to hear about it so we can make sure no one else ever feels that way again. Please feel free to reach out directly to Kevin Kiddy (KKiddy@carchex.com ) or by phone at 410-527-9280 extension 1490 if there is any more information you could give to help make CARCHEX a better place to work. Thank you for taking the time to write a review!