Read this before you apply - Customer Service Byte Employee Review

3.0
Jun 16, 2021
Recommend
CEO approval
Business outlook

Pros

Unlimited time off….With no pay.

Cons

Don’t get fooled by the good reviews here. Some of the good reviews are true and the coworkers can sometimes help make the experience better but management has to pick it up. First off, the litter of good reviews is the result of bribery because the Utah team were offered an incentive to write good reviews. The irony here? That’s there business model. Offer a free bottle of Brightbyte and in return you give us a written review. You get enough good reviews the company is then immune to bad reviews. If you don’t look deep enough, you won’t see the flaws with byte and you get sucked in dropping thousand of dollars on aligners that has little to no instructions on how to proceed with treatment. Going back to management, you just feel you’re just another pawn. They promise you so many things and that good changes are happening but the only good change that ever happens is when it comes to sales. The company is marketed as a sales service company but truly they’re just a sales company promising you a better smile. I can go on about the culture and how management promises better changes but it’s all BS. I expected better things from byte and they can still turn it around. Currently, IMO the company is in a fragile state, the morale is low and there is a lack of transparency with management. I’m not going to lie, the opportunity is there for you to move up but you better be good at kissing a**. Fake it till we make it, right?

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Byte Response
4y
Hi there! It's important to continue to provide morale for our teams across the board. We hear you, and we take your feedback very seriously. We did ask our office to share their experiences about their office- not as bribery, but to better understand where we are and how we can improve. We're excited to share the changes that are incoming in the next few months, and we know it's been a long road to get here. Thank you for sharing this.

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5.0
Feb 6, 2026
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CEO approval
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Pros

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Cons

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3.0
May 28, 2026
Recommend
CEO approval
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Pros

The training is very thorough.

Cons

The work environment is not as positive as they try to appear.

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