Pros
- Work from home - Flexible schedule for families - Libraries we work with are overall great - The original mission of the company is great and many people believe in it. - Co-workers are passionate, kind, hard working, and go out of their way to help. - All holidays off
Cons
- “Leadership” is inadequate to the point of being comical. Repeatedly make bad and rash business decisions. They react based on rumors and inaccurate information instead of facts and data. - Horrible or zero communication skills from the top down. You will get flowery analogies, words put in your mouth or twisted, or pie in the sky ideations if you ask for clarification on how things are going to happen. - There is no plan in any of the departments except for Sales and none of the other department heads has the skill set to make a plan. They don’t see that as an issue. Reactive flying by the seat of your pants is not a business strategy to scale a company. - Lack of transparency and wishy-washy messaging - No help or support in onboarding, training, professional development - everyone is thrown to the wolves. They just started discussing an onboarding plan after 15 years in business. - People kept on staff way too long that bring others down. A few people do the workload of many. No accountability on performance. - New positions created out of thin air without posting them. They like to hire or promote buddies instead of following regular hiring processes. - You might show up to work and a whole position or valuable process might be eliminated because someone felt like it. There’s a staff-wide unease from all the change. - Huge disconnect between the decision makers and the people doing the work. - No one to go to for help or support. HR is not on staff side. - Concerns are regularly brought up that are ignored or dismissed. - Key people have started leaving. No one has quit for 2 years and now 5 people have left in 2 months. More are surely making their escape plan. These people left mainly due to two specific “leaders”. The company doesn’t care. You are disposable. - Trying to get new tools for over a year and still have no new tools. - Talked about AI and automations for over a year - there have been 0 improvements. - Tone and mood policing if you are not 100% a smiling and enthusiastic yes man (and preferably a man). Several male employees have thrown ego-based temper tantrums (including in front of customers) and that behavior is not corrected. - Customers are starting to notice. There is no one in charge that cares. They will only pay attention to obvious issues when a customer gets to the point of complaining and that call gets to them. - Pay is below industry standard. They know library workers are desperate to leave library setting and work remotely. No dental insurance.