Has the foundations of being great but let down by a lack of experience and a inadequate people team - Anonymous Butternut Box Employee Review

1.0
Jan 4, 2024
Recommend
CEO approval
Business outlook

Pros

I enjoyed being in the company due to some of the people that worked there that were shop floor focused, i.e. team leaders, lead ops, skilled ops, gen ops and shift cos. In the beginning it was great and watching the company grow was amazing. The salary and benefits are good. Development opportunities

Cons

They offer the world and produce a pea. I fear the company that I once loved has turned into a machine that has lost touch with its employees. The employees are treated as a number and not as a person. A people team that has no people skills and apparently a very basic outlook on HR/employment law that are reliant on people not having a basic understanding of their rights or fighting back. A definite difference in culture and treatment between those on the shop floor and those that are office based.

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Butternut Box Response
2y
Thank you for taking the time to share your thoughts and experiences with us. We truly appreciate your candid feedback, as it helps us understand how we can improve and create a positive working environment for all our squad members. We're glad to hear that you enjoyed your time at Butternut Box, particularly highlighting the camaraderie among the shop floor teams and the growth of the company. Your acknowledgment of the competitive salary, benefits, and development opportunities is also encouraging. However, we are truly sorry to hear about your concerns regarding the company's shift in culture and the perceived disconnect between the office and shop floor teams. Your feedback is invaluable, and we want to assure you that we take it seriously. We believe in fostering an environment where every team member feels valued, respected, and heard. We are aware of a weekly forum in existence to make sure we get shift advocates to consistently provide feedback and suggestions directly to the leadership team, functional experts, and people team, as well as an engagement survey twice a year that is anonymous. If you do have any more specific feedback, then please do contact one of the People Team leadership on site so we can make some amendments, as we do want to overcome the situation you have had. We want all our squad members, including those at Rudies Kitchen, to feel comfortable expressing their opinions and contributing to making Butternut Box a Great Place to work. We understand the importance of having a people team with strong interpersonal skills, and we are committed to enhancing our HR practices to ensure a positive employee experience for everyone. Thank you once again for your valuable input. Feel free to email the people directly if you wish to discuss it further.

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5.0
May 29, 2026
Recommend
CEO approval
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Pros

The culture at Butternut Box and Marro is really good - there is a great team spirit, and the business loves to celebrate wins, which makes for a highly positive and rewarding working environment. Diversity, Equity, and Inclusion (DEI) is deeply woven into the company, with a strong focus on driving awareness across all teams. Additionally, the business actively encourages continuous learning and career development. Depending on your role, they also offer a great hybrid model with a mix of in office and wfh days, allowing for excellent flexibility.

Cons

The work-life balance fluctuates significantly depending on the time of year and specific project deadlines in my particular department. Additionally, it is a fast-paced working environment which may not suit some people.

5.0
May 21, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It’s a truly mission-driven company, with genuine love for dogs and cats and a strong focus on customers. There is a lot of respect and care within the company, as we genuinely live by our values. There is real ambition and drive to deliver the best possible product all over the world.

Cons

Nothing comes to my mind at the moment

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