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      Burrell Communications

      Engaged employer

      Burrell Communications reviews

      A Toxic Culture of Hostility and Retaliation—Leadership Must Be Held Accountable - Senior Digital Media Planner Burrell Communications Employee Review

      2.0
      Jun 17, 2026
      Senior digital media planner
      Recommend
      CEO approval
      Business outlook

      Pros

      Incredibly talented, creative, and resilient coworkers who deserve a much better working environment.

      Cons

      Hostile and unsupportive leadership, active retaliation against employees who raise concerns, severe gaslighting, and a complete disregard for psychological safety and employee well-being.

      avatar
      Burrell Communications Response
      1d
      Thank you for taking the time to share your feedback and perspective. We are sorry to hear that your experience with the organization did not meet your expectations. We recognize that every employee's experience is unique, and we take concerns regarding workplace culture, leadership, employee well-being, and psychological safety seriously. While we cannot comment on individual employment matters or confidential personnel issues, we remain committed to fostering a workplace where employees feel respected, supported, and empowered to raise concerns through appropriate channels. We continuously evaluate our policies, practices, and leadership development efforts to strengthen the employee experience and create an environment built on accountability, inclusion, and mutual respect. We appreciate the contributions made by all employees during their time with the organization.

      Explore other reviews about Burrell Communications

      5.0
      Mar 15, 2025
      Media supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent team and work/life balance

      Cons

      No cons. Wishing them the best

      2.0
      Feb 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Burrell has a long and meaningful history in multicultural marketing, and many employees genuinely care about the work and the communities it represents. There are talented, committed people across departments who consistently show up and do their best, often under challenging circumstances.

      Cons

      In recent years, the internal experience declined significantly. Chronic understaffing on major accounts, frequent leadership changes, and inconsistent communication created an environment that was difficult to sustain long-term. Employees closest to the day-to-day work raised concerns about workload, scope, and resourcing, but those concerns were rarely addressed in meaningful ways. Over time, it became clear that many issues were visible well before they reached a breaking point. Team members working directly on the business could see growing strain and warned that the current structure was not sustainable. However, leadership often defaulted to maintaining the status quo rather than advocating strongly for necessary changes or reevaluating how the work was being supported. When the agency ultimately lost its largest account — an outcome many employees had anticipated for some time — it reinforced the sense that insight from those closest to the work was not being fully heard or acted upon. Transparency was another major challenge. Compensation decisions were unclear, raises were largely nonexistent for extended periods, and annual reviews felt disconnected from growth or reward. During periods of business uncertainty, communication from leadership was limited, leaving employees to speculate rather than feel informed. As a result, the culture gradually shifted from collaborative and people-centered to guarded and transactional, creating a disconnect between the agency’s stated values and the lived employee experience.

      3
      avatar
      Burrell Communications Response
      1d
      There is no question that the advertising and marketing industry has experienced significant disruption over the past several years. Like many agencies, Burrell has faced evolving client demands, economic uncertainty, workforce shifts, and the realities that come with operating in an increasingly competitive marketplace. These challenges have required difficult decisions and periods of adjustment across the organization. That said, we recognize that organizational change can create strain, and we understand that some employees may have experienced periods of uncertainty related to workload, communication, and business conditions. Employee feedback, whether positive or critical, provides valuable insight and helps us identify opportunities to improve. Over the past year, we have taken deliberate steps to strengthen communication, improve employee engagement, increase transparency around career development and compensation discussions, and create additional forums for employees to share feedback directly with leadership. While there is always more work to do, these efforts reflect our commitment to continuous improvement and to ensuring employees have a voice in shaping the future of our organization. Burrell's history has always been rooted in people, culture, and creativity. Preserving that legacy requires listening, adapting, and holding ourselves accountable as leaders. We appreciate the feedback and remain committed to building an environment where employees can do meaningful work, grow professionally, and feel connected to the mission of the agency. We wish you continued success in your career and thank you for the contributions you made during your time with Burrell.
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