Underpaid, Overworked and Disrepected - IT Service Desk Analyst Burberry Employee Review

- Morale drained staff - Employ "anyone" regardless of ability to do the job - Dead end progression - False hope and promise of change to retain staff - Senior management "Bring your old mate to work with you" - Hire externally for any new positions - Multiple employee engagement surveys with the same result - Staff are unappreciated, no training, no progression - Targets and objectives based on how quickly a call is answered, cases closed in a month and customer feedback. - Desk is ran like a Customer service function, but expected to be technical across multiple platforms - The middle man of Burberry