Started out promising, ended up being a joke - Inside Sales Representative Build.com Employee Review

It is all about whom you know not skills. If you are best bros with one of the supervisors, or perhaps if you are a good looking blonde, you are likely to get promoted at build.com. Most of the executives are not even qualified to be there, but they happened to be in the right place at the right time and know the right people. It is a high stress job, if you are on the phones, it is very difficult just to get away to go to the bathroom. I took a break once and a 3rd level manager asked me to go back on the phones because it was busy, even though I had just started my break. The training on the products is not very extensive, especially now. So as a customer, odds are you will get someone on the phone that knows little to nothing about home improvement products. However, there are some senior reps that know a little more than the average. But there are no perks for being a knowledgeable rep. You are actually punished for being a knowledgeable rep because you take longer on the phone, since you care and want things to be done properly. So your sales may be lower. So just take a butt load of calls and sell, even if the product is wrong. The turnover is high; most reps have been there less than 6months. The reviews that are positive are probably older than 2 years, when the company wasn't heading down the dark corporate rabbit hole, or they are from someone that has been there less than a year. Build cares more about what the outside world thinks of their image, rather than being a good company and caring for their employees. They care about butts in seats making money, and they don't care how. In my time there, I heard many reps lie to customers just to make a buck. Several years ago this was not the case. Even when dishonesty was reported, nothing was done; only the growing bottom line was encouraged. Basically, make money kids we don't care what you say. Forget trying to get promoted out of the call center too. It is forbidden....unless you have bros in other departments or the boss wants to sleep with you. There are a few good people there, but they leave week by week. Anyone that says it is a good place to work has probably never had a real job before, which is highly likely because most of the sales staff is under the age of 25 and probably a college drop out. Some of the IT and web staff is very talented, yet underpaid. Hell most everyone there is underpaid. Let's not forget that some of the staff is expected to take calls, when that isn't even their job and they've never been trained in that area. The company should really just hire more sales reps......Oh wait they do, but they are constantly quitting or getting fired because they have their own mind, don’t hit goal one month or leave on their own accord after they realize how shady it is there. They should just put more time into training and actually care about their employees, and then maybe they wouldn't leave all the time. They don't see the big picture, they see the NOW picture. Money right now, don't care how.