No Growth, Nepotism, Cliques and Burnout - Customs Account Analyst Buckland Employee Review

1.0
Dec 8, 2021
Recommend
CEO approval
Business outlook

Pros

- Co-workers were mostly nice to work with. - Shift premiums. - Benefits package is above average.

Cons

The company does not care about their workers and the entirety of the ground team. Growth and advancement were nonexistent unless you were best buds with the heads of the US office. Understaffing was a constant problem that was never looked at or even worked on. People continued to leave and the remnants were given the additional workload. Mandatory OT is your best friend at the company. Morale was always at an all time low and the solution was always a pizza party or potluck. Compensation is far below all other brokers in the state of MI. They sent out numerous surveys about our opinion of how the company handled things and what could be improved. These were likely throw in the trash bin upon receipt as none of the common, desperate requests were ever addressed. Other teams were given far more care and appreciation and allowed the ability to grow and advance. They showed more bias than I knew was possible before this company. They talked about job culture often, but it is nothing but a quiet cube farm.

Explore other reviews about Buckland

5.0
Oct 9, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Leadership cares Remote work Flexible hours Excellent benefits

Cons

lots of work and pressure on team

5.0
Sep 24, 2025
Recommend
CEO approval
Business outlook

Pros

Family oriented, great benefits, flexible, caring. I have worked here for many years and in those years I have learned very quickly that this is my second family. Buckland has been there for me through some of the worst times in my life and they were always understanding and flexible to my needs. I have always been encouraged to grow here and have always had help when I needed it. Through the hard times, I have learned that Buckland will ALWAYS make things right. Even if it doesn't happen right away it always happens. So, if times are challenging, there is always a light at the end of the tunnel.

Cons

All companies have some cons. I would say Buckland's only con in my eyes is that sometimes changes that would benefit the staff take a little bit longer to roll out than desired. I do know that big changes sometimes take time to make happen, but maybe just a little communication with updates along the way would make the wait a little less nail biting. :)

1
avatar
Buckland Response
8mo
Thank you for your thoughtful review and for being such a valued part of the Buckland team. We appreciate your feedback on communication and are working to improve how we share updates during times of change.
See reviews by: Helpful|Rating|Date|All