Careful - PERSONAL LINES Customer Service Representative Brightway Insurance Employee Review

2.0
Nov 3, 2025
Recommend
CEO approval
Business outlook

Pros

401k match is great. Remote

Cons

Culture lacks. Company cares about implementing AI and less about their people.

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Brightway Insurance Response
4mo
Thank you for your contributions to Brightway. We do offer a great 401k match (as part of a benefits package that also includes generous paid time off and paid holidays, comprehensive medical/dental/life/disability coverage, tuition reimbursement, and so much more) because we do care about our people. You are also correct that we have implemented (and will continue to implement) AI enhancements to our workflows because our team members have shared that AI provides meaningful administrative support and improves their productivity.

Explore other reviews about Brightway Insurance

5.0
Apr 13, 2026
Recommend
CEO approval
Business outlook

Pros

Very focused on ensuring you get your license.

Cons

Has a very high turn around rate.

1.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

There are no Pros at this company!

Cons

Micromanagement and disempowering leadership to the extreme. Be very careful about your decision to join this company!

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