Pros
Everyone is very nice and supportive. The pay is good, benefits are good and at reasonable price they start on the 1st of the month after being hired. Completely remote and they provide you your laptop/additional monitor.
Cons
THIS IS A CALL CENTER. They really sell you that it isn't -- but it is. Workforce management essentially dictates your day, you don't have scheduled lunch/break you'll get to choose when those happen when you aren't in your dedicated phone time. But be sure to change your status or it affects your ADHERENCE. (because again, this is a CALL CENTER) This is a company who's culture feels very cult/high school. There's this projection of "we are family. we love each other" and I don't think that's not real for SOME but the vast majority comes off stepford wives. If you aren't willing to breakdown in tears to show that you care - this may not be the place for you. Expectation is to work you shift and then some because... the client comes 1st - regardless of the fact that now you are working unpaid. You should be filled with gratefulness to be able to help someone in their time of need. THAT IS YOUR PAYMENT. (Yeah right) Also, time off requests even if submitted well in advance can and will be denied. The ceo was asked about this in a townhall and he basically ring around the rosied and didn't give an answer. It doesn't look like there is a lot of growth opportunities unless you are willing to play into office politics or aren't one of the "cool kids" everyone seems to know everyone from Accolade (literally they are previous coworkers and constantly tell you) THIS IS A START UP. THIS IS A START UP. Do not be fool IT IS A START UP.