Exactly what I need from an employer - Anonymous employee Brightree Employee Review

4.0
Nov 6, 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-I love being able to work from home. That is the #1 benefit to my job. That simple factor balances out all the "cons" in my mind. -Minimal travel for my position -Upper management is realistic and frank with expectations, so you always know what's asked of you -I accumulate PTO at a good rate, so no complaints there. Sometimes I wish we got an extra holiday or two, but last year we got Black Friday-- yahoo!

Cons

-Recently there's been a higher turnover rate than usual, so we're losing some of our reliable "go-to" people and not replacing them quickly enough -Workload is inconsistent, and the culture is to "work until the job is done"-- some weeks that means you don't have enough to do, while others you have too much, and you've got to manage your time to get it done, regardless. -The environment is rapidly changing and enhancements to the software or internal policies are constantly changing. It is sometimes difficult to keep up to date, unless you're allocating significant time to self-study. You have to be proactive to make that kind of education happen for you; you can't rely on your manager carving out time on your behalf. -Unless you receive a promotion, it's difficult to request or substantiate a salary increase, in my experience.

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Brightree Response
11y
Brightree has a progressive mindset as it relates to traditional HR functions, and reserves the right, as an employer, to praise and reward team members at any time. If you're a go-getter, would you rather wait for an annual review (that a manager has reluctantly put together because he had to to meet a requirement), or would you want to be rewarded based on your performance when you excel in your role?

Explore other reviews about Brightree

5.0
Jan 27, 2026
Recommend
CEO approval
Business outlook

Pros

This company is really big on helping and supporting each other.

Cons

You learn as you go! But they are supportive in the learning process.

2.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and one a cent increase towards the end of the year not a dollar but cents

Cons

It has become about hitting sales than actually fixing the internal issues within the company no it’s not a sales job but they actually give you a number that you must uphold and make everytime your on call so everytime a patient say no to supplies it’s like they want you to forcefully harass them on call and state the reason on why they should order never mind that folks in this economy on living to paycheck, can’t afford their insurance payment, or are out of job still don’t matter you have to make sure to let them know why it’s important to order plus with them not being able to keep people they have their offer overtime everyday while policing PTO it’s ridiculous handbook say you have two weeks in advance but since they can’t retain enough people now it’s gotten to the point t you must request PTO a month sometimes even three months you’ll either get denied or approve for partial which in your place on a waitlist it’s crazy sometimes I need mental days off cause this job does take you there especially with the rude callers and dumbfounding management also there’s no room to advance only way is to be a team leader and that’s the only way to get advanced other than that if you don’t wanna be a team leader, you’re stuck being in the same role that you were when you first got hired which sucks

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