Doing what's right for the customer and Work/Life balance is key to working at Brightree - Management Brightree Employee Review

5.0
Sep 9, 2013
Recommend
CEO approval
Business outlook

Pros

When I first stared at Brightree, one thing was obvious from the top down, the directive was to do what is right by the customer. After many years, this directive still holds true. When it comes to making a call about how to best handle a situation, as long as we do what is responsible and right for the customer we have leadership support. It's not just about the customer though, it's about doing what's right for the employees too. If a dedicated employee runs into personal trauma, the entire Brightree famly rallys around to help out any way that they can. By the same token, if a Brightree challenge comes up, Brightree expects it's employees to rally and resolve it. If you are inerested in an opportunity to learn, like an environment of diversity, change and growth, then Brightree isthe place to work.

Cons

Work/Life balance requires commitment from both the team members and the managers of the team. Challenges surrounding those decisions can be frustrating. Management and team members must continuously work together to beat those challenges and frustrations.

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Brightree Response
11y
The reviewer's second "Pro" paragraph points out a part of Brightree's culture that makes us special. In addition to taking care of the customer, we do what's right for our team members. To do that you have to know the team member. We're not big into the "artificial camaraderie" that some organizations try to manufacture; instead we tend to keep it personal to what matters for the individual team member.

Explore other reviews about Brightree

5.0
Jan 27, 2026
Recommend
CEO approval
Business outlook

Pros

This company is really big on helping and supporting each other.

Cons

You learn as you go! But they are supportive in the learning process.

2.0
Feb 20, 2026
Recommend
CEO approval
Business outlook

Pros

Work from home and one a cent increase towards the end of the year not a dollar but cents

Cons

It has become about hitting sales than actually fixing the internal issues within the company no it’s not a sales job but they actually give you a number that you must uphold and make everytime your on call so everytime a patient say no to supplies it’s like they want you to forcefully harass them on call and state the reason on why they should order never mind that folks in this economy on living to paycheck, can’t afford their insurance payment, or are out of job still don’t matter you have to make sure to let them know why it’s important to order plus with them not being able to keep people they have their offer overtime everyday while policing PTO it’s ridiculous handbook say you have two weeks in advance but since they can’t retain enough people now it’s gotten to the point t you must request PTO a month sometimes even three months you’ll either get denied or approve for partial which in your place on a waitlist it’s crazy sometimes I need mental days off cause this job does take you there especially with the rude callers and dumbfounding management also there’s no room to advance only way is to be a team leader and that’s the only way to get advanced other than that if you don’t wanna be a team leader, you’re stuck being in the same role that you were when you first got hired which sucks

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