Mar 24, 2024
Anonymous employee
BridgeU Response
1yThank you for taking the time to share your feedback. I’d like to address some of these points.
I’m sorry to read that you only had an ‘OK experience’ rather than a great one. The company has been through some change over the last few months, but ensuring we have a great place to work remains a top priority for me as the new CEO. We’ve just finished running an employee survey to listen to our team’s views on any areas we may need to focus on in order to achieve this.
I’m surprised by your comment about advancement, as we value internal growth and promotions. 24% of our team members were promoted into their current position and we manage a twice-yearly promotion cycle, so colleagues have ample opportunities to work towards and to be considered for promotions if put forward by their managers.
Rest assured, we regularly review customer input and strive to make meaningful improvements to our platform based on their concerns. We recognise the dedication of our Customer Success team and are committed to providing them with the support they need.
If you have any further comments or questions, you’re welcome to get in touch directly.
Patrick Whitfield
CEO