Steer clear unless there has been a recent overhaul of Senior Leadership - Customer Care Manager Breezeline Employee Review

Work was fun, good coworkers and team leads

Representatives are on a points basis and can get in trouble for small things

WFH. Internet and TV included IF you live in the network of service.

I resigned in November of 2025 (worked here over 4 years). The last year was awful. Micromanaged to death as a ploy by the Canada Owner/Management to get people to quit so they don't have to pay further severance for people they lay off due to downsizing strategies to make more money for the executive teams. The platform is to go 90% AI. There's probably less than 150 US based people left between sales, retention, customer service and technical support to include management. They utilize USA based companies that outsource jobs to foreign countries to save money and Skirt hiring requirements. Be ready to make 15 an hour and minimal commission....and NO work life balance due to daily schedule changes. Don't bother asking for time off....they are constantly short staffed and it won't be approved......So just call in sick and be written up. Make sure to fill out the employees survey that's NOT anonymous. They also monitor your personal chats and emails. If you strive to add stress and depression to your life.....this company is for you!