2.0
Jul 6, 2010
Former employee
Dallas, GA
Recommend
CEO approval
Business outlook
Pros
They were fairly flexible with time off, although there were some times I had to go fight with HR over getting employees' time off approved. Benefits were good, I did not have to worry about healthcare costs. Good e-learning system with opportunities to increase your skills.
Cons
When you tried to implement the parts of their "FISH" philosophy like have fun or make the customer's day, you were reprimanded for going outside of the support boundaries, off script, or playing around. It was very obvious that they did not take customer needs seriously. They were more interested in telling us various ways to tell the customers NO than to fix their issues. Hired a diverse floor staff but management, not so much.