Pros
ADS was great place to work. Employees are treated very well by everyone from upper management, to middle management and co workers. Training is abundant, and if you still need help or have any questions, there is always someone readily available to willingly and cheerfully help you. Their benefits package is generous, and their family friendly approach to employees is wonderful.
Cons
While working at ADS, I did notice that some things were over looked such as mistakes other employees were making on a consistent basis. Things that I (and other employees at my level) were seeing would go unnoticed by immediate supervisors and/or managers. This made the job a bit more stressful than it should be due to the fact that the call center would receive repeat calls from customers who were even more upset about their bills, etc, than they were the first time around due to the misinformation given to them the first time they called in to have their issue resolved.