Difficult experience. - Anonymous employee Braze Employee Review

2.0
Apr 30, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I'm still friends with some wonderful people I met here, even after leaving, and for this reason alone I am giving Braze a second star. Most of the ICs and even some managers were generally nice and pleasant to work with. Work-life balance was okay-ish.

Cons

I was paid below market rate for the volume of work I was taking on, which was handled by 3 people in a parallel department (whereas I was expected to shoulder it alone). I begged multiple times for additional hiring to support my position so I could take vacation or have backup when I was sick, but that never happened. One of my coworkers behaved very insensitively toward me in the aftermath of a violent hate crime against my community that made the national news. On at least one occasion, my disability accommodations were not respected, and I was expected to handle work duties while at a doctor's appointment. I was a contractor for several months and handled a large workload on my own. When I brought up conversion to my manager based on performance, he claimed he did not want to convert me because I wanted to do something else with my career (in the far future), even though I was in an entry level position that most people would transition out of in 1-3 years anyways. I later received a "Meets Expectation" on my end of year review. When I finally took vacation, none of my work was adequately covered by coworkers and I watched it pile up in my inbox. I don't fault them; the labor allocation at Braze, at the time, seemed very lean. Many people were overwhelmed. There was little to no support for internally transferring and I felt there was no opportunity for me to move up at the company. While I felt some ICs were very passionate and genuinely engaged, some aspects of culture and inclusion at Braze felt performative or were not followed up on.

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Braze Response
2y
Hi, Thank you for the time you took to share your feedback with us. We can assure you we take your comments very seriously, as we want everyone at Braze to experience a workplace built on integrity, kindness, work/life harmony, and a respect of everyone’s unique circumstances. Braze provides workplace accommodation training for all managers, and all accommodation requests are managed by our People Relations and Legal teams to make sure each employee’s needs are met in order to provide them with an inclusive workplace. We’re sorry to hear this wasn’t your experience and we’d love to understand more – if you’d like, please reach out to us via TalentReviews@Braze.com.

Explore other reviews about Braze

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, smart people, interesting work

Cons

No major cons to speak of

2.0
May 12, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Braze has a good product. Comp is average to slightly below average for the industry. A lot of smart people pass through the doors of Braze. Most of them don't last long.

Cons

Product: Between legacy tech companies moving into customer engagement and smaller startups with similar / cheaper products, Braze's future looks pretty bleak. Equity: Braze's stock price has been in free fall for more than a year and is still overvalued at $20. Your equity might be worthless by the time you vest. Career growth: Internal promotions are few and far between and are never based on quality of work or merit. More often than not, people with no understanding of the product or industry are hired to manage long-tenured experts who didn't need managing in the first place. Culture: High achieving, competent people at Braze are seen as a threat to leadership. They eventually get fed up and leave because they can't get promoted or are forced to answer to managers that were hired over them for jobs they deserved. When they leave, they take their expertise to competitors or other industries and 3 or 4 people are usually needed to do the work they leave behind. Leadership: Braze churns through VPs + middle management at an alarming clip. Great leaders quit because they're not prepared for the micromanagement they endure and can't actually get anything done. The ones that seem to stick were only hired because they worked at Zendesk w/ the CBO or at Salesforce with someone in the Sales org. Not because they have relevant management experience, understand strategy, or the product.

5
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