Only good for people who have been through worse - Anonymous employee Braze Employee Review

2.0
Jan 1, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Intelligent, driven, interesting people Peers who genuinely care about you and are invested in your happiness Some startup perks (catered food, more casual dress) Best in class product, for now

Cons

Systemic issues across all departments around treatment of women and underrepresented minorities. Extreme lack of diverse representation at top levels. Employees were told that management had fixed the pay inequality in mid-2017, but no numbers were publicly released. While management is committed to fixing the issues, progress has been slow and painful. The founding team has been slow to realize that the startup culture they once cherished has become a multinational company that is taking advantage of its most vulnerable employees (recent college grads, people who have never worked at a startup before and are fleeing large companies with bad cultures, people with non-traditional tech backgrounds, women, etc.). Meanwhile, the hired heads from the marketing and sales industries have brought their cultures of toxic infighting and office politics with them. The company's internal values sometimes feel like either lip service for recruiting or an excuse for not treating employees better. For more perspective, look at the most recent Glassdoor reviews for Appboy (the company recently rebranded). That being said, management truly is working to turn things around. Best of luck to them.

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Braze Response
8y
We appreciate your thoughtful feedback and insight into your time at Braze. We are sorry to hear that your experience wasn't everything we wish it could have been for you. Thank you for recognizing that we are always striving for improvement and growth. As a new member of the leadership team -- laser focused on our People and Culture -- I can assure you that we are committed to continuing to do all that we can to make Braze the best place to be! Thank you. Allison Lee

Explore other reviews about Braze

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, smart people, interesting work

Cons

No major cons to speak of

2.0
May 12, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Braze has a good product. Comp is average to slightly below average for the industry. A lot of smart people pass through the doors of Braze. Most of them don't last long.

Cons

Product: Between legacy tech companies moving into customer engagement and smaller startups with similar / cheaper products, Braze's future looks pretty bleak. Equity: Braze's stock price has been in free fall for more than a year and is still overvalued at $20. Your equity might be worthless by the time you vest. Career growth: Internal promotions are few and far between and are never based on quality of work or merit. More often than not, people with no understanding of the product or industry are hired to manage long-tenured experts who didn't need managing in the first place. Culture: High achieving, competent people at Braze are seen as a threat to leadership. They eventually get fed up and leave because they can't get promoted or are forced to answer to managers that were hired over them for jobs they deserved. When they leave, they take their expertise to competitors or other industries and 3 or 4 people are usually needed to do the work they leave behind. Leadership: Braze churns through VPs + middle management at an alarming clip. Great leaders quit because they're not prepared for the micromanagement they endure and can't actually get anything done. The ones that seem to stick were only hired because they worked at Zendesk w/ the CBO or at Salesforce with someone in the Sales org. Not because they have relevant management experience, understand strategy, or the product.

5
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