Pros
There used to be a lot great people working there that knew their what they were doing and took good care of their customers but they have been all run off by the incompetent leadership.
Cons
The sales team is a joke, the product team a shambles and customers are not happy. Employee moral is at a all time low. The answer to these problems was a management book called "Employees First" that Chairman Ian Jenks had to sign for extra inspiration before they were distributed to all employees. He was not the author. Any how, he failed realize that by handing out these books with great fanfare, he might just create an expectation amongst employees that their treatment may improve, it did not. There was no mistake however that senior staff certainly put themselves first and employees would remain, well last. Employee turnover is astonishing and so much talent is gone, replaced by well intentioned new employees that lack the skills to turn this company around and have no idea what a mess they are getting themselves into.