Customer Service at Brady - Anonymous employee Brady Employee Review

1.0
Aug 19, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Most of my coworkers are friendly and helpful.

Cons

Unethical practices Management does not lead by example nor do they put the customer first. Ongoing high turnover of highly talented individuals Lack of communication, training, mentoring, and development of talent. Low Pay, Upward movement is non-existent, not willing to retain talent, Old school culture, Very little sick time and PTO. If you use your sick time you are penalized, therefore, it isn't really a benefit. Archaic business practices, outdated software and the customer web based tools are at best, nonfunctional and not user friendly. The current Management team is incredibly unethical, rude, prejudice, fake, and overall poor leaders. Ultimately, you are a name next to a number on a balance sheet. It doesn't matter how long you've been with the company, skill set, experience, or contributions, they will cut you without a second thought since can be replaced by someone who they can pay less money than you. They are a multimillion dollar company that cannot afford to purchase basic office supplies and equipment. We are told to purchase our own pens, notebooks and essentials that we need to do our jobs.

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5.0
Feb 9, 2026
Recommend
CEO approval
Business outlook

Pros

Great environment and team culture

Cons

Not hybrid and won’t be willing to change although the job can be done remotely as well

4.0
May 28, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work hours, friendly people

Cons

Poor vacation and wfh policy

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