Jun 18, 2025
Botanic Tonics Response
8moThank you for sharing your feedback. At Botanic Tonics, we take concerns from our DSDs seriously and are committed to fostering transparency, fairness, and support within the program.
We do want to clarify a few points. Program costs, expectations, and incentive structures are outlined clearly during onboarding and in the DSD agreement so that each participant has a full understanding of how the opportunity works before getting started. Fees are not “unexplained” or arbitrary; they are tied to agreed-upon performance standards that help ensure consistency for both our retailers and our DSDs.
With respect to payments, Botanic Tonics follows a regular and documented payment process, and DSDs are always encouraged to reach out directly to our support team if they ever experience a delay or need clarification. We also provide storage and compliance requirements upfront as part of maintaining quality, safety, and brand integrity in the field.
While we understand this opportunity may not be the right fit for everyone, many of our DSDs have built strong businesses and experienced personal and financial growth through the program. Our leadership and support teams remain committed to providing resources, answering questions, and addressing issues in a timely and consistent manner.